RETURN & EXCHANGE POLICY

By placing an order with Mntn & Moon, you are accepting our Return & Exchange Policy. If you do not accept or you have questions please contact us immediately, so we may assist you in answering any questions or concerns.

Mntn & Moon proudly offers a money back guarantee on all approved returns upon request. All exchanges and returns are at the discretion of Mntn & Moon and MUST have be authorized by Mntn & Moon prior to a exchange or refund. If you would like to initiate a return or exchange please contact Mntn & Moon within 14 days of receiving your merchandise. Merchandise must be undamaged and returned in new condition in its original packaging.

It is the customer’s responsibility to note any damage or possible damage to the delivery driver upon delivery. Damaged or missing items must be reported to Mntn & Moon within 48 hours of receipt. Do not discard any packaging until you have determined the item is in acceptable condition and does not need to be returned for any reason. It is the responsibility of the shipper to file damage claims with the carrier. It is the customer’s responsibility to keep the package in the condition it was received and have it available for the carrier to pick up and inspect. Failure to do any of the above may invalidate the claim or delay the claim process, which in return can invalidate or delay the credit process to your account.

Items which have been damaged or mishandled cannot be accepted for return or exchange. If an item shows any evidence of damage due to abuse or mishandling the item will not be accepted back for any reason. It will be our determination and our determination alone to decide if any item has suffered from being dropped, mishandled or abused.

FREE RETURNS POLICY

We offer free return shipping for orders within the United States. To qualify for free return shipping, you must contact us for a return approval within 14 days of receipt of your order. Once approved, we will e-mail you a return shipping label to print and affix to the return package.

Orders shipped Internationally do not qualify for free return shipping.

RECEIVING CREDIT FOR YOUR RETURN

After your return has been received and inspected a return or exchange may be issued. If the item is not returned to Mntn & Moon in new condition or if the item is damaged in any way, you will be responsible for the cost of the damaged item.

 

FAQ

How long do I have to return an item?
You may request a return or exchange within 14 days of receipt.

When will my credit card be credited?
Once your return has been received and accepted, please allow one to two billing cycles for your credit to appear on your credit card statement.

Will I be charged for return shipping?
Within the United States, return shipping will be at no cost to the customer for the first 14 days after receipt of the item. 

What happens if I receive the wrong item or my item arrives damaged?
If you receive an item in error or your order arrives damaged, please contact us within 48 hours of receipt so we can resolve the problem. 

You can e-mail us anytime at hello@mntnandmoon.com