Shipping Policy

SHIPPING POLICY

By placing an order with Mntn & Moon, you are accepting our Shipping Policy. If you do not accept or you have questions please contact us immediately, so we may assist you in answering any questions or concerns.

When do we ship?

Mntn & Moon values your business and makes every effort to ship your order as quickly as possible. We ship our items within 24 hours of payment Monday through Friday unless stated otherwise.

We ship orders every morning Monday through Friday. Our cutoff time is 9 AM Eastern Time. Any order processed after 9 AM will be shipped the next business day.

There may be times where your shipment may be delayed.

Shipping delay reasons:

Pre-order Items which have a specified estimated ship date.
Orders purchased on Saturdays and Sundays (Shipment will be processed on Monday)
U.S. National Holidays (i.e. New Years Day, Christmas, President's Day)
Days in which the United States Postal Service is closed.

How do we ship?

We ship USPS First Class and USPS Priority Mail.

Shipping rates are based on item weight and shipping destination.

Free Shipping Policy

To qualify for free USPS Priority Mail shipping the customer must have a United States mailing address. Puerto Rico and APO/FPO addresses also qualify for free shipping.

All International orders will be charged for shipping and returns.

Shipping Address Policy

Mntn & Moon is not responsible for items that could not be shipped to their destination because of an incorrect or undeliverable address.

It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect address. If a package is shipped back to mntn & moon due to an incorrect/undeliverable address, shipping charges will not be refunded.

In the event that Mntn & Moon is unable to create a shipping label for the address provided by the customer, we will attempt to contact you for an address correction via e-mail. If no response is received within 24 hours, the entire order will be cancelled and you will be refunded in full.

Stolen / Missing Package Policy

Mntn & Moon promises to ship your order and inform you of a way to track your delivery in a timely manner. However, Mntn & Moon will not be held responsible in the event where your package is believed to be stolen or goes missing after the carrier marks it as delivered.

If you believe your package has been stolen or misplaced, it is up to the customer to file the appropriate claims with USPS/FedEx or UPS and file a police report if necessary. Mntn & Moon will not issue refunds or replacements once the package is marked as delivered by the courier.

SHIPPING TO FPO/APO ADDRESSES

Orders being shipped to FPO/APO addresses will be charged domestic USPS shipping rates. Please note that depending on your location orders may take up to 30 business days to arrive.

Mntn & Moon is not responsible for items that could not be shipped to their destination because of a wrong FPO/APO address format or if the contents inside are prohibited at your shipping location.

For most APO/FPO addresses, an International Customs/Duties form is required. Please read our policy on customs and duties charges below as it also applies to APO/FPO addresses.

INTERNATIONAL SHIPPING

We offer shipping to many countries outside of the United States. If you country or location is not available at the time of purchase, please contact us so we may figure out the best shipping solution based on your location.

We ship USPS Priority Mail International and USPS First Class Mail International to addresses outside of the United States. Transit on these shipments may take up to 30 days for delivery.

Shipping rates and services will vary depending on item weight, value and customer location. Please checkout your order to view the estimated shipping cost.

IMPORTANT INFORMATION ON INTERNATIONAL CUSTOMS AND DUTIES:

Each customer outside of the United States is responsible for any and all Customs/Duties/Tax fees due. Mntn & Moon is NOT responsible for any Customs Fees, Duties or Taxes accrued nor will we be responsible undeliverable items because of a failure to pay said Custom, Duties or Taxes.

In an event of a return or exchange: Shipping costs, Customs/Duties/Taxes are NON-REFUNDABLE for International Orders.

International Customs Forms

Mntn & Moon does not mark items as "Gift" on customs forms nor do we enter a value lower than the actual value of each item purchased.

International Addresses

Mntn & Moon is not responsible for items that could not be shipped to their destination because of a wrong address format or if the contents inside are prohibited in your country.